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Shipping + Returns

Shipping

All jewelry is made-to-order. Orders take 1-5 business days to be processed and shipped out. Processing delays may occur without notice.

All orders are shipped via USPS at flat rates.

US Orders 

Shipping Method Processing Time Shipping Time Flat Rate Cost
Standard 1-5 business days 2-7 days $3.10
USPS Priority 1-2 business days 2-3 days $10.95
USPS Priority Express 1-2 business days 1-2 days $24.95

No deliveries on Sunday or USPS holidays. All shipping times indicated above are estimates, not guarantees (except for USPS Priority Express Mail). They are contingent upon USPS and may vary.

If you need your order by a specific date, please contact us before submitting a purchase to check if arrangements can be made. While we can do our best to help you receive your order by a specific date, We CANNOT guarantee any delivery dates via any shipping method.

International Orders

Shipping Method Processing Time Shipping Time Flat Rate Cost
Standard 1-5 business days Usually 3-4 weeks $15.95
USPS Priority 1-2 business days 6-12 days $35.95
USPS Priority Express 1-2 business days 3-7 days $62.95

All shipping times indicated above are estimates. They are contingent upon USPS and your country’s postal service, and may vary. While tracking numbers are provided, many are unable to track the package once it leaves the US.

Make sure that you are aware of import and custom fees that will apply in your respective country. All applicable custom fees and duties are a responsibility of the buyer. They are NOT included in any part of your Verse Handmade Jewelry transaction. No refunds will be issued for refusing to accept packages with custom fees and duties. 

We reserve the right to charge more for shipping if we deem it necessary.

    Lost Packages
    Once your order is shipped and in the hands of USPS, we have no control over it. We are not responsible for the loss of packages during transit or upon delivery. If you have any issues with delivery, please contact USPS.

    Returns

    You have 5 days from the date of delivery to contact us for a return or exchange and 5 days after that to ship the item back.

    To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom items are exempt from being returned.

    A restocking fee of 20% will be charged on all returns and exchanges.

    Shipping
    To initiate a return or exchange, contact verseacc@gmail.com with your request and order number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

    Refunds 
    Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.